David Carrington

I love replying to misdirected emails. Here’s one that arrived in my personal inbox today:

Dear Mr Carrington

After looking through our files for your property ##########, I noted that the gas safety had expired. I contacted Mr ###### (who carried out the last gas safety) and he has reported that the ‘diverter valve is not working and needs to be replaced. Unfortunately he is not qualified to do this. I do have a plumber who can do this work and carry out a gas safety check at the same time. Please may I have your instructions.

Regards
Catherine Cutts

And my response:

Hi Catherine,

Thank you for looking into this. I’ve contacted my colleague, Doc, and he was able to resolve this with the aid of a flux capacitor.

Regards,
David